Customer Care
How to order on Luz de Ibiza Online Store
1) From the item page, select the desired color and size of the product
2) Add the product to your Shopping Bag
3) Once you have finished shopping, click on Shopping Bag
4) Select a payment method
5) Enter your shipping details and on the following page, your payment details
6) Check that the information you entered is correct and click “Buy Now”.
After a few minutes you will receive a confirmation e-mail with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation e-mail.
Size Guide
The size shown on the item’s label is indicated on every Product Page and converted into your Country’s corresponding size. To search for the size that interests you please use our Size Chart which should help you find the right fit with an indicative value, S/M and M/L , that we use to group all different sizes together in one system.
| International Size | US Size | Italian Size | Japanese Size | Chest | Waist | Hip |
| S/M | 0 | 36 | 3 | 31.75″ | 25.5″ | 35.5″ |
| 2 | 38 | 5 | 32.75″ | 26.5″ | 36.5″ | |
| M/L | 4 | 40 | 7 | 33.75″ | 27.5″ | 37.5″ |
| 6 | 42 | 9 | 34.75″ | 28.5″ | 38.5″ | |
O/S is for one size
Payment
Credit Card: Visa and MasterCard.
Your card will be charged in USD.
PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
Bank Transfer: We will directly send you an email if you select this payment method.
Shipping
Returns and Refund
If you want to return your order, please email us at team@luzdeibizacollection.com with subject “Returns and Refunds” more information click here